Are your products organic?
Made with organic ingredients - vegan & gluten-free too!
How is your chocolate sourced?
We use organic dark chocolate to coat our Berets, Bateaux & Bisous. Choosing the highest quality chocolate is very important to us - we never use gums, artificial flavorings or gmos.
What is the best way to enjoy Berets, Bateaux and Bisous?
Cold. Straight out of the fridge! They do not have to be refrigerated, but recommended for taste.
Do Berets have to be refrigerated?
Berets are meant to be refrigerated for taste and texture purposes. They are safe to consume out of the fridge for 3-4 days, but have a 1 year shelf life refrigerated.
Does Beurre have to be refrigerated?
Our organic date nut butter does not have to be refrigerated unless leaving open for longer than 2-3 months (which never happens because it's that good!)
How long does shipping take?
Typically 3-5 business days in non-summer months and 2-3 business days in summer months, depending on your shipping location.
What happens if my order arrives melted?
Our chocolate is made with real food ingredients and no preservatives. While we are proud of this, that means we can melt in the warmer months (unfortunately!). From May to October, we aim to prevent this by shipping with insulation and more cold packs, but sometimes the weather wins. We recommend adding Route shipping insurance to your order and to make sure you are able to refrigerate product ASAP upon receiving. If your order arrives melted, message us at bonjour@frenchsquirrel.com and we will resolve!
Do you test for mold?
Yes, our nut butters are third party-tested for mold. We also use blanched, organic peanuts for easier digestion.
Are your products kosher?
Our date nut butters are certified OU kosher. Our stuffed dates and protein bites are manufactured in all-kosher facility but are not certified kosher yet. We are working on this!
Can I return or exchange my shipment?
We unfortunately do not offer returns/exchanges/refunds unless an error on our part, due to food handling regulations. Please ensure all your shipping information is entered correctly.
What if there is some discoloration on the chocolate-coated dates?
This is called "bloom" and it is completely normal! It does not impact the taste or safety of the product. The dark chocolate can occasionally discolor due to Medjool dates and their moisture content.
Interested in carrying French Squirrel products at your café or store?
Email us at wholesale@frenchsquirrel.com or purchase here.